I decided it was high time I made use of eBay’s catalogue data when listing products, after all if they’ve gone to the trouble of collating relevant information about the product it would save me time typing it in.
This was a big mistake and something I’ll never do again. Shortly after listing a printer I received the question “Your webpage describing this item says 1 year warranty. However, the item is used. Could you please confirm whether you are offering a years warranty?”
Now I wasn’t offering a year’s guarantee and as the product is 2nd user there certainly isn’t a manufacturers warranty still in force, however eBay’s catalogue information includes the statement that the product has a one year manufacturers warranty.
If you do use eBay catalogue information when listing then make sure you check exactly what you’re adding to your product description. Don’t do as I did and assume that eBay have got all the information you need and haven’t added some extra terms and conditions you didn’t intend to offer.