I woke up to two emails this morning and it’s given me a bit of a buzz that eBay have got a relatively new site feature very nearly perfect. The first email read:
Can you please confirm this item has been despatched?
Thanking you in advance.
This was followed five minutes later with another email:
Please disregard my earlier question regarding the product. Using your link to the tracking number (a very useful tool) I can see that the item has arrived in Scarborough and is ready for delivery.
I’ve routinely been scanning tracking numbers into eBay for several months now, but this is the first time a customer has told me that they’ve found it useful. Entering a tracking number also marks the item as despatched and triggers a Selling Manager Pro email to let the customer know that the item is on it’s way. It also (for Royal Mail Hermes, HDN and DHL) gives the customer a web link from the order detail page that they can click to go to the carriers site automatically displaying the tracking information for their shipment.
The one thing that eBay’s shipping team could do to improve this feature is to automatically add the tracking number to the SMP despatch email so that it was sent to the buyer. If you’re entering tracking numbers the one thing I would recommend is to invest in a bar code scanner to save typing the numbers in.
I’m finding entering tracking numbers into eBay is working well, it would also assist in any eBay/PayPal disputes. Are you using this feature and if so what enhancements would you like to see? For instance would you like to see an import feature where you could upload tracking numbers in bulk?