In the aftermath of the snow which is rapidly disappearing across most of the country sellers are understandably concerned about eBay Detailed Seller Ratings and Amazon A-Z claims from missing parcels. As is usual with ecommerce there aren’t many truly “missing” parcels, but they have simply been delayed and will be delivered safely.
Royal Mail have announced a £20 million investment in additional measures to deal with most severe weather in 30 years. They have put in place significant extra resources being deployed in the North East, Midlands and Scotland with 3,000 more people recruited to support the Christmas operation over the next two weeks.
Normal services is still going ahead and 6,500 extra postmen and women carried out delivery rounds, primarily packets, yesterday (Sunday), delivering to around one million addresses. They also have 500 additional professional HGV drivers and an extra 250 large lorries taken on to complement the existing fleet.
These actions are on top of Royal Mail’s already announced Christmas programme. It includes the recruitment of up to an additional 20,000 people and extended opening hours at all Royal Mail’s 1,400 local delivery offices.
“We are pulling out all the stops to deliver this Christmas. The worst December weather the UK has seen in almost 30 years has had an impact on our services to some parts of the country. With this additional £20m investment, we are committed to ensure we deliver letters and packets as quickly as possible.
Our people are doing a great job in very challenging conditions. I would like to thank them for their tremendous efforts to ensure we continue to deliver right up until Christmas Eve.
– Mark Higson, Managing Director, Royal Mail