On Wednesday evening last (4th April), I was one of presumably many hundreds of thousands of eBay users who tried to pay with PayPal but couldn’t. I was stymied by an error.
Indeed, I tried to buy an Immediate Payment item on my smartphone and was prevented from doing so because the payment was blocked. I wonder how many others were affected?
eBay and PayPal have kept really rather quiet about these errors despite the fact they must have had significant impact on eBay sellers.
If your sales were a bit slow on Wednesday evening, this issue was likely the problem. Were your sales affected?
However, as a buyer, early on Saturday morning (7th April) I received a coupon in apology for the glitch. Read the full text below. It’s good for a 10% discount to a maximum of £10 off a future purchases. Very nice.
Will sellers receive a similar token of goodwill? Indeed, will sellers be proactively informed that a tech issue may have dented their sales? That would only be fair and decent.