eBay have just announced the change in estimated delivery times for Royal Mail 2nd Class post will be made permanent this week. The delivery estimates for Royal Mail 2nd Class (with or without Recorded Signed For) will change to 2-3 working days. Previously the delivery estimate for Royal Mail 2nd Class postage was 3-5 working days.
The good news is that eBay are not making any change to the way that Royal Mail 1st Class post is displayed. When eBay started testing they announced a trial of 1 working day for 1st Class post but it appears that this will remain at 1-2 days delivery estimate.
We looked at Royal Mail’s own report into delivery success rates and eBay’s decision appears to match what Royal Mail are achieving – 98.5% of 2nd class mail is delivered within three working days but only 93% of 1st Class mail hits the next working day delivery target.
The 7% of 1st Class mail not delivered the next working day was a concern, but for 2nd Class post only 1.5% of mail takes longer than three working days so the majority of buyers will receive their items within eBay’s estimates. For the few that don’t they’re probably well aware that their mail will take longer to be delivered as they generally live in the outlying Islands and are well aware if the seas are too rough the mail boat won’t be arriving.