myHermes recently changed their pricing tariff in a move that they say “has simplified and streamlined” their pricing structure as part of their “commitment to maintaining quality service”. This they say will be supported by continued investment in the delivery solution throughout 2013 that will further enhance the levels of reliability, convenience and value that customers have come to expect.”
In the changes they have bought prices for myHermes ParcelShop inline with the courier collection service, on the downside the previous 0-1kg and 1-2kg weight bands will be combined to create a new 0-2kg category. This will result in a small price increase for all 0-1kg packages, as well as items being sent via the myHermes ParcelShop network.
Sending through a Parcelshop is faster with delivery normally on the second working day after posting. Collection from home or office is slower with delivery in three to five working days.
myHermes ParcelShop drop offs which were introduced in June 2012 and are already handling close to 500,000 parcels each month, will see further expansion. Having opened an initial 500 locations at convenience stores in major urban areas, the network has already passed 1,500 sites and this will reach 3,000 towards the end of the year. This will make dropping off a parcel even quicker and easier for customers nationwide.
myHermes add “We remain committed to being the most cost effective and convenient delivery solution available to our customers. With this in mind, our two-day myHermes ParcelShop service offers considerable savings of between 25 and 65% when compared with relevant options from Royal Mail and other leading rivals, without any of the parcel size restrictions found elsewhere. In addition, we have also increased our standard compensation cover from £25.00 to £50.00 and all parcels are fully tracked, providing added peace of mind at no extra cost”.
myHermes will also be investing in a range of service improvements during 2013 that they say are designed to further enhance the overall user experience. This will include the launch of an improved website that will offer added functionality and incorporate feedback direct from the customer. Meanwhile, a new dedicated customer contact centre will ensure issues and queries to be dealt with quickly and efficiently.
Sadly it means that many are now paying more for very light weight (sub 1kg) parcels, but myHermes is still, bearing in mind the lack of size restrictions, a highly competitively priced service.