Amazon CSV order update bug

No primary category set

Amazon BugThere have been significant delays over the past few days with the Amazon Upload feed. If you use it to update your dispatched orders to customers, and are having difficulties it’s not you doing something wrong – it’s Amazons problem.

Tamebay reader Simon of Maldon Jewellery has had a response from Amazon who told him:

Thank you for contacting Amazon Seller Support.

Firstly I would like to apologise for any inconvenience caused to you by this issue.

I can advise that we are currently experiencing technical issues which has lead to feeds becoming stuck in the processing status. Please be aware that we are currently working through a back log in order to get this resolved and that all files will process in due course.

All I can advise is to allow time for the feeds to process and to refrain from submitting feeds where possible until all feeds currently queuing in your account have processed as the more feeds that are currently queuing the slower it will take the system to work through them.

I apologise for not being able to be of more assistance at this juncture.

It appears that that if you use an API call (which most third party multichannel management software does), then you won’t be affected but if like Simon you upload a CSV, or you could end up waiting 3 or more hours for Amazon to process the file.

Hopefully Amazon will get the problem resolved soon, but in the mean time if you’ve no other way to update your orders wait until one CSV upload has processed before uploading another.


New Amazon Vouchers pricing requirement

New Amazon Vouchers pricing requirement

How Absolute Collagen grew to a £23m business

How Absolute Collagen grew to a £23m business

Amazon Ships in Product Packaging sign up

Amazon Ships in Product Packaging sign up

Hardly Ever Worn It Amazon Luxury resale collaboration

Hardly Ever Worn It Amazon Luxury resale collaboration

Amazon Disbursements held due to unmet UK business establishment requirements unfreeze disbursements says Minister

Enterprise minister tells Amazon unfreeze disbursements

ChannelX Guide...

Featured in this article from the ChannelX Guide – companies that can help you grow and manage your business.


Take a look through a selection of the latest articles on ChannelX

Register for Newsletter

Receive 5 newsletters per week

Gain access to all research

Be notified of upcoming events and webinars