eBay are giving out vouchers to users, if you’ve got one it’ll show on the view item page of anything you’re considering buying and the vouchers appear to vary between £20 and £75. You’ll want to spend your voucher this weekend as they have an expiry date of the 3rd of July.
It’s great to see eBay encouraging buyers back to the site, but it’s not all quite as straight forward as you might think to redeem your voucher and although I have a voucher there’s nothing in my eBay Messages to tell me how to redeem it.
Your voucher will not automatically be redeemed
The View Item page has a “Save £xx.00 on this item Show Me How” link which tells you you’re getting a discount with a “Item Price”, “Voucher” and “Your Price”. Click and buy (like the muppet that I am just did) and you won’t get your discount and there’s no warning to tell you it’s not automatically applied to your purchase.
How to redeem your voucher
I should have known better having used eBay for some ten odd years, but how will most consumers find the experience? eBay are displaying a voucher and the “Show me how” link doesn’t tell me I have to do anything out of the ordinary to redeem the voucher. If I was expecting to pay £234.99 instead of £254.99 I’m guessing that there are probably a ton more consumers out there a bit upset that they didn’t get their promised money off voucher applied too.
If you want to get your discount and redeem your voucher you have to hover over “My eBay at the top of the page and click the link to the voucher. This will give you a code which you have to manually enter into checkout (the redemption box is hidden way down at the bottom of the checkout screen – you’ll have to scroll to find it). I’m guessing the average eBay user won’t know that this is what they have to do. Many thanks to Tamebay reader Rebecca for sending me instructions on how to redeem the voucher (sadly after I already made my purchase).
I have to say it’s great to see eBay responding to the recent bad publicity of the password fiasco. It’s just a shame that it’s not a bit clearer that when redeeming their kind gesture of a voucher their “Show me how” link doesn’t actually “Show me how” to do so.
In truth it’s only £20, but I can’t help feeling a little ripped off. If I feel annoyed, how will eBay’s vouchers make regular consumers feel if they too don’t realise they have to hunt down and enter a voucher code?