Royal Mail predict that 2015 will be a year that sees online marketplaces continue to grow as as an outlet for UK ecommerce SMEs with seven out of ten businesses expecting sales to increase, according to their research.
They found that 63% of UK SME online retailers are planning to increase the number of channels they trade through. 25% of retailers plan to start using online marketplaces to increase sales for the first time.
British SMEs selling online are increasingly recognising the importance of providing a good returns process for online shoppers. 27% will be simplifying the returns process in 2015 to increase customer satisfaction.
Nick Landon, Managing Director of Royal Mail Parcels, said: “Royal Mail’s annual tracker study of UK SME online retailers shows that there is strong optimism for growth despite increasing competition.”
“UK SME online retailers are thinking carefully about how they can develop their businesses during 2015, with one in four looking to expand to online marketplaces, such as eBay and Amazon Marketplace. Simplifying the returns process for customers is also a key area of focus for many online retailers in the year ahead.”