Metapack will be running a webinar on 21st April that looks at ecommerce returns and reveals new research from Gartner.
To find out more and book a place, visit this page.
As the blurb notes: “Returns are increasingly seen as the next big obstacle to overcome in eCommerce delivery. New original research by Gartner in collaboration with MetaPack shows that customers often hesitate to purchase goods online as they are afraid of a complicated or costly returns process that takes the joy and convenience out of online shopping. A whopping 83% of consumers would shop more at a retailer that made the returns process easy. What is more, this figure was independent of the age or shopping habits of the consumer, meaning that improving the returns process would benefit all consumers.”
