DPD was singled out for a special award this year, to recognise the fact that the company has offered the best in customer care and driven change in its sector. DPD topped the Which? tables for courier companies with a huge customer satisfaction score and meets all the criteria for the Which? campaign to stamp out Dodgy Deliveries.
Recognition from Which? follows hot on the heels of DPD winning the Queen’s Award for Enterprise in April 2015, for its unique Predict innovation. Predict gives all customers an exact one-hour delivery slot in advance so that they don’t have to wait in all day for their parcel. If they can’t be home they can use a series of ‘in-flight’ options in real time to tell their driver to deliver to a specific neighbour or their nearest DPD Pickup parcel shop.
DPD’s CEO Dwain McDonald said “This award means a lot to us…. to to be singled out for the Special Award is a huge honour”.