DPD tops Moneysavingexpert satisfaction poll again

No primary category set

Courier DPD has come out top for the third year running in Moneysavingexpert‘s customer satisfaction poll.

The poll asked people to rate all the major UK delivery companies based on their own experiences with each firm over the past year. DPD was the clear winner with 71% of voters rating the service as ‘great’.

The full results for Moneysavingexpert poll can be found here.

DPD’s Dwain McDonald says: “This is another fantastic endorsement of our service and our people. Everyone in the organisation has contributed enormously over the last 12 months, but I’d like to dedicate this to our drivers who hit their one-hour delivery slots day after day after day. It is that level of consistency throughout the company, in an incredibly difficult market, that our customers appreciate. Year on year some of our competitors’ scores have slipped, so to see our rating increase a further five percentage points is very pleasing indeed.”

“The poll took place shortly after the week of Black Friday, during which we a delivered a record number of parcels. Volumes were up more than 30% in that period compared to last year, so the poll result says a lot about the efficiency of the operation, our service levels and the improvements we continue to make. To ensure we stay ahead of the growing demand for DPD’s services, we’re building network capacity for years to come, with major investments like our giant new hub in Hinckley and a series of 60,000 sq ft state-of-the-art super depots around the country.”

5 Responses

  1. I received a parcel from DPD yesterday. The one-hour delivery slot was spot on. I was told the name of the driver. He was charming. I signed for the parcel 24 hours after I bought it. Very, very impressive.

RELATED POSTS..

Two thirds UK consumers will begin Christmas shopping by July

Two thirds UK consumers will begin Christmas shopping by July

Ecommerce SNAFU - Swearing & Cancelled Deliveries

Ecommerce SNAFU – Swearing & Cancelled Deliveries

Best wishes for 2024

Best wishes for 2024

Second-hand gifts considered by 64% European consumers

Second-hand gifts considered by 64% European consumers

Get ready for Panic Week before Christmas

Get ready for Panic Week before Christmas

ChannelX Guide...

Featured in this article from the ChannelX Guide – companies that can help you grow and manage your business.

Latest

Take a look through a selection of the latest articles on ChannelX

Register for Newsletter

Receive 5 newsletters per week

Gain access to all research

Be notified of upcoming events and webinars