Parcelhub has announced their new Ecommerce Support Service that allows clients to completely outsource the management of their parcel delivery operation.
The new system has been built in-house by Parcelhub and manages a sellers’ cross channel sales and proactively scans for dodgy addresses and raises tickets for issues that might cause non-delivery such as “unable to locate” and “bad address”.
Parcelhub MD Mark Rosenberg say that the new service is unique: “We are confident that no-one else is offering this level of customer service. Our eCommerce clients can effectively see behind the scenes of the Parcelhub team working on their behalf to not only view the tickets that have been raised but also see exactly what is being done about them, at any time.
For us, it’s the way it should be – we are acting as an extension of our clients’ customer service team, so it’s only right they should have total visibility of activity.”