In a communication email titled “Important information on your BHX1 inventory”, Amazon has been in touch with affected sellers following a fire at the Rugeley fulfilment centre in the early hours of Monday.
Has Amazon contacted you?
It’s obviously a difficult situation for Amazon but equally this email arrives after more than two since the incident and they have been tight-lipped up until this point. We’ve had several readers get in touch but we’re still unsure about the scale of the fire and how many sellers are affected.
It is also unclear whether credits and recompense under the damaged goods policy will be made automatically or whether, as is the case usually, you’ll have to run the report and do it manually. Here’s the process if you need to know more.