The latest from Amazon on the Rugeley Fulfilment Centre fire

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In a communication email titled “Important information on your BHX1 inventory”, Amazon has been in touch with affected sellers following a fire at the Rugeley fulfilment centre in the early hours of Monday.

Has Amazon contacted you?

Amazon Rugeley Fire

It’s obviously a difficult situation for Amazon but equally this email arrives after more than two since the incident and they have been tight-lipped up until this point. We’ve had several readers get in touch but we’re still unsure about the scale of the fire and how many sellers are affected.

It is also unclear whether credits and recompense under the damaged goods policy will be made automatically or whether, as is the case usually, you’ll have to run the report and do it manually. Here’s the process if you need to know more.

10 Responses

  1. I have got it, and I do have stuff that has gone into reserve, but I cannot tell what is from this and what is from customers. They did get me to send a shipment there on Monday After the Fire, which arrived at 18.00 last night.

  2. We got it too. Called Amazon help desk – they seemed very stressed. Must be answering a lot of calls…

  3. Email from Amazon today:

    Dear Seller,

    We recognize you will be concerned that customers are still unable to purchase some of your stock, especially at this time.

    Following our communication on the 16th November, we have reviewed the majority of inventory affected by the operational incident. However some of your units are still in reserve status as a result of the incident. We expect to have evaluated all the remaining inventory by midday on Monday 21st November.

    Between now and then this inventory will either become available to customers again or will be automatically reimbursed as per the standard FBA Lost and Damaged Inventory Reimbursement Policy. After midday on Monday 21 November if any of your inventory still shows as “reserved” it will not be due to the incident. If you need more information on reserved status please review the help page here.

    We will continue to update you next week through email or seller central notification.

    BHX1 continues to accept inventory and is shipping customer orders as normal.

    Thank you for using Fulfilment by Amazon.

  4. And how much stock will not be physically damaged but smell of smoke?
    Will probably find out from buyers, not amazon.

  5. Have eBay taken over Amazon lol?
    Quite a lot of ineptitude and treading on sellers one would only usually associate with the eBay brand…


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