I should really have spotted the error myself – 750ml bottle of Dettol Surface Cleanser, pack of 3 for £1.50 would be an incredible price. Needless to say when the delivery arrived there was only one. Whoever did this listing obviously confused ‘3 x protection’ for a pack of three.
What’s interesting with Amazon is their service when I called, which I only did to alert them to the error so that they could correct the listing. There was no fuss at all, within seconds they’d placed an order for the missing item which is due to be delivered tomorrow. They don’t care what it costs, they don’t care that it’s obviously an error on their part, all they wanted to do was to put it right and have a happy customer.
Customer service is why shoppers absolutely trust Amazon, they’ve built their business on making sure that their service is second to none and when things do go wrong they’re ultra quick to put it right.
It does beg the question, if you had an order go wrong this weekend, either on a marketplace or on your own website, how quickly would you rectify the situation. Before anyone says, of course I recognise that some of us take weekends and bank holidays off work, but is ecommerce moving towards the necessity of having seven day a week customer service?