Several Tamebay readers have been in touch on Thursday to say that they are unable to issue refunds to eBay buyers via PayPal. And that’s not great news when you consider customer service from a seller point of view and defects. If you are in a dispute with a buyer, a delayed refund doesn’t help.
There is no indication regarding how widespread the problem is. It may well be a limited issue. But seeing as PayPal customer support is confirming that it is real, you may well be impacted. As far as we can see there is no official announcement from Paypal or an acknowledgement of a problem at all. Bad show
In one email to an eBay seller trying to issue a refund that we’ve seen, PayPal support have said: “there is an issue with our system at the moment which has affected our ability to refund transactions. Our Technical Support Team are working to resolve this issue as quickly as possible.” There is is no timescale offered regarding resolution.
We asked PayPal for comment on Thursday afternoon, and had a chat with their press office, and thus far they haven’t given us clarification or comment. We’ll add it should we receive anything.
Have you been experiencing problems issuing refunds on eBay sales via PayPal? Let us know your experience.