eBay have slightly increased the price you’ll pay for returns labels for parcels up to 2kg when Royal Mail Tracked 48 postage is used. They say that “Royal Mail have recently changed their Royal Mail Tracked Returns 48 price, effective 01 August 2017 and we want to explain how this applies to eBay Sellers“. The change is a 6p per parcel increase from £2.99 to £3.05 (including VAT)
eBay made this announcement on the 1st of August, but currently the help page still displays the old price of £2.99 including VAT, so we’re not entirely sure when the new fees will be charged from (but we suspect immediately and the help page will be updated in due course).
When does the seller pay return postage costs?
So long as you have specified it in your returns policy, buyers are responsible for paying return costs if they simply change their mind about the product or purchased the wrong item. If the product is damaged or the seller mispicked an item then it’s down to the seller to pick up return postage costs.
You can of course choose to simply refund low value items without requiring them to be returned should that prove more economical.
When do you pay return postage costs?
Any return postage charges will appear on your next eBay invoice payable with your other eBay fees due that month.