eBay have slightly increased the price you’ll pay for returns labels for parcels up to 2kg when Royal Mail Tracked 48 postage is used. They say that “Royal Mail have recently changed their Royal Mail Tracked Returns 48 price, effective 01 August 2017 and we want to explain how this applies to eBay Sellers“. The change is a 6p per parcel increase from £2.99 to £3.05 (including VAT)
eBay made this announcement on the 1st of August, but currently the help page still displays the old price of £2.99 including VAT, so we’re not entirely sure when the new fees will be charged from (but we suspect immediately and the help page will be updated in due course).
When does the seller pay return postage costs?
So long as you have specified it in your returns policy, buyers are responsible for paying return costs if they simply change their mind about the product or purchased the wrong item. If the product is damaged or the seller mispicked an item then it’s down to the seller to pick up return postage costs.
You can of course choose to simply refund low value items without requiring them to be returned should that prove more economical.
When do you pay return postage costs?
Any return postage charges will appear on your next eBay invoice payable with your other eBay fees due that month.
8 Responses
Our tracked rate for Royal Mail is £2.19. Surely a company as big as Ebay should be getting a better rate than this or at least as good.
Are Ebay getting a bad deal or are the pocketing the difference?
Either way something is not right.
We are the same, we pay £2.19 for tracked returns with Royal Mail.
Like everything with eBay overpriced. £2.19 they are clearly on their normal fleece the sellers as normal, they will be pocketing it.
ebay ripoff fees and return postage should be free you buy a car battery at £50 and postage is £10 . so you pay £60 but if item is faulty and you have to return it you get robbed of £10 for posting it back so you get £60 back and lost £10 what a load of S**t ebay is
what ever you want to call me I don’t give a f**k
why should buyers pay for sellers faulty sh*t returns should be free returns robbers