- You can no longer include contact details in item descriptions.
- From October 2017, eBay may obscure contact details if you include them in your item descriptions.
- From early 2018, eBay may remove listings that contain contact details or links that direct buyers off eBay.
Allowable links in listings
- Information on delivery services.
- Product videos, e.g. reviews, product demonstrations or installation
NB videos can only be links, you can no longer embed videos in your listings
- Other legally required information, such as warranties.
Where to display your contact details
Business sellers are legally obliged to disclose their contact information to buyers and so must complete the Business Seller Information section in My eBay. By doing so, eBay will automatically display your business contact details and address in the Business info section of your profile (technically available to buyers, although a couple of clicks away from the listings page, so fulfils the minimum legal requirements).
On individual listings, eBay will display your VAT number (if available) along with the Terms and conditions for the sale, your Returns policy and any additional legally required contact information you enter in My eBay.
eBay also added a new feature recently which lets you share a customer service phone number with customers who’ve purchased items from you. Visit the manage your buyers’ questions page to add these details now.
Better images for sellers of custom made items
Images sent through eBay messages are now rendered in higher resolution, up to 1600×1600 pixels, instead of the previous maximum of 500×500 pixels. This is much better than the previous highly compressed images and sufficient to print low quality or small products.
Realistically however, there is still room for improvement and some sellers (e.g. those printing 3 metre banners) will need higher resolution than can be sent through eBay. Images are now being compressed to around 9% of the original size instead of 0.9%.
Adding links to your listings
For links that you are permitted to use in your listings you need to use the target=”_blank” attribute in your HTML item description.
eBay recommend you update your compliant hyperlinks at your earliest convenience to ensure they continue to work correctly in the future. Until the end of 2017, eBay will temporarily auto-correct any links that do not contain the target=”_blank” attribute.