Royal Mail’s latest Quality of Service report show that they delivered 92.4% of First Class mail the next working day in the second quarter of the year missing the Royal Mail USO target of 93%. However they delivered 92.9% of First Class mail on time over the six months leading up to 24 September 2017 due to a sterling first quarter of the year suggesting that without further issues they can make up the target over the full year.
The Second Class regulatory target in the first half of the 2017/18 financial year, delivering 98.8% within three working days, against a target of 98.5%. 98.8% of Second Class mail was delivered within three working days both of the first two quarters.
The Royal Mail Special Delivery target of 99% was also narrowly missed with 98.7% delivered on time.
It’s worth pointing out that many of Royal Mails’s parcel products sold on account fall outside of the regulatory targets and so aren’t reported on in the Quality of service reports. Whilst we have no way to accurately determine parcel delivery standards, based on personal experience, and as they are treated in a similar fashion to Special Delivery, it appears likely that services like Tracked24 have a very high success rate of being delivered on time.
Are you experiencing any problems with Royal Mail with late deliveries? With strike action cancelled for the foreseeable future and almost certainly no industrial action before Christmas we don’t foresee any major problems for Royal Mail before the end of the year. Whilst a few employees might decide in absence of strikes that they will work to rule, the same won’t apply to the 20,000 additional employees Royal Mail has recruited to help handle the Christmas rush.