In today’s Seller Release, eBay announced that for below standard sellers, there will be an additional 4% fee added to the standard final value fees at the time the item sells. This will be in addition to other sanctions for below standard sellers such as lower search placement, fund holds and the loss of Featured and Anchor Shop privileges.
When eBay announced surcharges for below standard sellers on eBay.com, they said it was to “to be reflective of the friction that it brings to the marketplace“. Putting this very plainly, if you don’t meet the minimum standards then it’s quite likely that you’re contributing to an old view of eBay that it’s a flea market with buyers taking their chances on products being as described, delivered on time and sellers providing after support service. That’s not eBay today.
No sellers should fall foul of getting resolutions resolved before they are escalated to eBay, so in general it’s just the defect rate and late delivery rate that you should be concerned about.
If your seller level is not Below Standard, you will not be affected by the additional fee. You can track your seller performance level in your seller performance dashboard to avoid your seller level falling Below Standard, according to the following criteria:
|Maximum percentage of transactions with defects
|Maximum number of unique buyers affected before seller status may be impacted
|Late delivery rate
|Maximum percentage of transactions dispatched late
|Maximum number of transactions dispatched late
|eBay Money Back Guarantee or PayPal Buyer Protection cases closed by eBay without seller resolution
|Maximum percentage of cases closed without seller resolution. Applies after account has exceeded maximum number of cases below
|Maximum number of cases closed without seller resolution
How below standard sellers surcharge works
As an example, if the normal final value fee is 8% and your account is below standard then the final value fee would increase to 12%.
Above Standard and eBay Top-rated Sellers will not be affected by this change.