Tamebay has previously reported on several occasions about the problems that sellers have experienced when it comes to trading on the platform with specific regard to the eBay contact details crackdown. eBay doesn’t think it’s good to talk.
Big ticket or specialist items should sometimes be examined in person. It is hardly outrageous that buyers and sellers should communicate off-platform to clinch a sale that eBay sees all the fees for. Is it?
Maybe sellers have recently, perhaps, become used to the problem and don’t grumble so much. As a merchant you don’t share addresses, emails and phone numbers because you know a sanction could await.
So this comment on Facebook from a Tamebay friend who buys and sells on eBay UK, but not professionally, may resonate with you. Some minor details have been changed to protect the innocent buyer trying to make an honest purchase. But the gist is obvious.
As a user of your service since 2002 I’m becoming concerned by the emails you have recently sent me accusing me of defrauding you. No other website does this to me, and, frankly, it’s starting to piss me off. I’m hardly likely to buy a 150 year antique without seeing it first. And I’m hardly likely to drive 150 miles in search of an unnumbered house in the back streets of a Surrey town without the telephone number of the seller.
I’m fed up of asking fellow eBayers to put messages into code to fool your surveillance. I, and we, have no intention of defrauding eBay, and yet you (or at least your algorithms) label (nay libel) us as fraudsters; so now I feel it’s my turn to accuse you.
I accuse eBay of running scared of its competitors, of no longer adding enough value to the transactions it hosts to justify its fee, and therefore bullying its loyal customers of over a decade as a substitute for providing a service that’s worth paying for. Please desist.
– An eBay buyer (and sometimes seller)
The eBay contact details crackdown is still clearly impacting buyers and, doubtless, that’s bad news for sellers. Have you had recent bad experiences too as a merchant? Report back.