According to reports, there were some eBay technical problems on Monday evening that were impacting the ability of both buyers and sellers to use the site for a period. It seems like the problems were affecting sellers in both Europe and North America, with users in the UK and the USA reporting the most problems.
The above image shows a heat map of the number of DownDetector reports that were coming from eBayers and their location and concentration. In a twist from recent outages, it’s notable that there were complaints from both sides of the Atlantic, so a UK ISP problem is unlikely to be to blame. DownDetector reports peaked at over 500, which isn’t huge, but their graph did show a significant spike in the late evening at circa 10pm GMT that seemed ongoing for a few hours.
As it stands, we have no way of assessing the size and nature of the problem, or how long it lasted, so if you did experience difficulties we’d be very interested to hear your detailed experience. Leave a comment below.
Predominantly, on Facebook and elsewhere, eBay UK sellers reported that they were having problems logging on to and using My eBay and the Seller Hub. But, perhaps owing to the reasonably late hour, there wasn’t a great volume of complaints. The message – “this service is unavailable” – was reportedly being displayed. Complaints from US merchants have been much more numerous than those from UK sellers.
An eBay staffer on the eBay.com discussion boards referred sellers to the System Status Board and, at one point, which deals with the US marketplace specifically, that showed that there were problems with bidding, Buy it Now, checkout, listing, and shipping label printing.
eBay technical problems are inevitable from time to time. And it does look this incident, as far as we can ascertain, was reasonably short lived and minor. Tell us if we’re wrong about that.