eBay has apparently been telling sellers that they owe money they have already paid and then sent reminder emails reminders to sellers. Did you receive an unexpected payment reminder from eBay?
eBay has since sent apologies for the erroneous emails and any seller who is worried should check their My Messages for proof. Basically, and this is generally good advice when it comes to emails from eBay, trust your seller account’s emails online, rather than emails in general, when it comes to money. On Facebook and other social media it is clear that a great deal of merchants have been affected in the UK, Europe and USA and elsewhere.
There has been anxiety that erroneous emails questioning whether merchants have paid up, or not, might lead to selling restrictions. We haven’t heard of that yet. Indeed, eBay has emailed all impacted sellers to say that there isn’t a problem with account deductions and rather just an email eBay invoice billing error.
The Tamebay message couldn’t be clearer. There has been a billing problem. If you need reassurance, it’s best to log into your account, using a new browser window ,and that will reassure you. We don’t think the problems extends beyond emails. If an eBay message related to your account isn’t in My Messages, ignore. If you are ever in doubt, be cautious and contact eBay directly. And, universally, trust your instincts.
On August 20, we sent you an email with the subject line ‘Keep your account in good standing – payment needed’, indicating that your payment was due. That email was inadvertently sent to you. We’re sorry for the time you may have spent reviewing and responding. We value your time and we apologize. Your account is in good standing and there is no action required by you.
And here is the screengrab: