Royal Mail key tracking enhancements are being added. which will benefit online retailers and their customers giving more certainty where their item has been left with better notifications.
Delivery to Neighbour enhancements
Delivery to Neighbour enhancements for tracked services* will enable retailers to give online shoppers even more information on the delivery progress of their item. It lets retailers send customers proactive email and SMS notifications confirming when their item(s) have been delivered to a neighbour. Notifications will specify the neighbour’s house number, house name or first line of address if they live in a different street. This will make it even easier for online shoppers to know which neighbour their parcel has been left with if they are not at home at the time of delivery.
Parcel Acceptance
Parcel Acceptance at all Royal Mail Customer Service Points will offer earlier acceptance scans. Customers taking pre-paid, barcoded items to Royal Mail Customer Service Points/ Delivery Offices will now be able to obtain an acceptance scan on drop off. This follows the introduction of new scanning technology at Customer Service Points across the UK, offering greater peace of mind. Shoppers will be able to take their pre-paid, barcoded items including returns to the Customer Service Points. As well as giving greater convenience to shoppers, retailers will receive earlier notice about items being returned, enabling them to better manage their inventories.
Electronic “Something For You” notifications
Electronic “Something For You” notifications will provide online shoppers with email and SMS notifications about their items if they are not at home when the item is delivered.
The notifications will advise when their undelivered parcel has been returned to a Customer Service Point and is ready for collection. The service is available at around 450 of Royal Mail’s largest and busiest Customer Service Points. On receipt of the SMS/email notification, customers can either re-arrange their parcel delivery for another day or collect their item from their local Customer Service Point by presenting the electronic “Something For You” with relevant identification.
The electronic “Something for You” notification will help online shoppers to make collection or redelivery arrangements sooner without having to go home to collect the physical “Something for You” card. The physical card will continue to be posted through letterboxes.
3 Responses
It’s a shame they can’t get Net Dispatch to work properly, btw they own it!, as it still won’t pass tracking for 48 parcels to marketplaces, useless!!
At last a bit of forward movement.
We have an issue with our click and drop. When we ship via large letter the fists scan of the item is at the point of delivery so a tracking number is uploaded but a customer for days just see N/A. Then when it goes missing royal mail ask if we posted it.
What a crazy question.
of course we haven’t we love producing a label in their system and then pay them for it and then not post it. (Doh !!!!)
the system needs a first scan as soon as its at the main hub just to say they have it and let our customer know its been shipped. We are not asking for tracking just accountability.
…and what about those of us who actually still physically post at a post office – why can’t we have the same protection?