eBay tell Chinese sellers: ‘Stop location abuse now’

No primary category set

eBay have announced to Chinese Sellers that they must comply with the eBay overseas warehouse policy with immediate effect. eBay are requiring sellers to take immediate action and amend their UK overseas warehouse location settings to China if they are lying and stop cheating buyers with location abuse. Location abuse also impacts sellers as buyers are tricked into buying items shipping from China, thinking that the items will arrive quickly from the UK.

eBay have given Chinese sellers two options – one is if they genuinely do use a UK overseas warehouse and the second is for those location abusers who do not actually use the UK overseas warehouse to deliver but lie and say that they do.

eBay edict for Chinese sellers who genuinely use UK Fulfilment Warehouse services

eBay are ordering Chinese sellers to ensure that the handling time set by the UK overseas warehouse is no more than 2 working days, and the number of delivery time promised by the logistics option is not more than 3 working days.

If sellers can’t mean eBay’s British Overseas warehouse commitments listing may be removed. eBay say that they may check the shipping settings of the overseas warehouse registration at any time without notice.

Banned shipping options for Chinese sellers

Delivery Estimate

UK Other Courier 5
Other Courier 5 Days 5
Collect+ Economy Tracked 5
BPost International Parcel 7
TRAKPAK from outside UK 8
Standard Shipping From China/Hong Kong/Taiwan to Worldwide 19
Economy Shipping From China/Hong Kong/Taiwan to Worldwide 35

 
eBay are pretty much telling Chinese sellers that if they claim to have their goods in a UK warehouse then they must be able to delivery within 5 days made up of a combined 2 day handling time and 3 day delivery estimate. Previously it was normal for Chinese location abusers to claim a three day handling time and 5 day courier giving them up to a week to deliver.

Chinese sellers with stock genuinely in the UK will have no problem getting their fulfilment house to ship within two days using a one or two day courier or postal service. Those who don’t will find it nigh on impossible to comply and if they carry on lying and committing location abuse then their on-time delivery metric will swiftly reveal the truth – especially with the requirement that 50% of orders must have a delivery scan no more than 5 days after payment.

eBay edict for Chinese sellers who lie about using a UK Fulfilment Warehouse service

eBay have instructed Chinese location abusers to immediately update their item location to the genuine location. They say that accounts that use fake overseas locations will be subject to strict sales restrictions.

24 Responses

  1. ffs illiteratebay, you’re getting worse.
    reads like it was written by a Chinese location abuses.

  2. Well,yes, naturally,if the warehouse is in the UK,then there is no reason to wait longer than five days,before receiving your items!!

  3. been victim to this many many times think your buying from the uk but your not then they mess you about so i am glad ebay are doing this eventually.

  4. Is there really any chinese sellers actually shipping from the uk?

    At xmas i counted the same seller with 19 accounts all claiming to be in London. Manchester. Leeds. U name it they where all over the uk….only issue was tbey had a 3 week delivery windows

  5. I am so happy they do that. That will mean a fair competition, having similar shipping costs and handling fees. Also better for buyers waiting much less. Good job eBay!

  6. Wonders will never cease. Do my eyes deceive me

    Just an update the Chinese sellers I follow have now changed their dispatch to 5 days.

    Lets see how they workaround this rule???

  7. Yes, Derek. and if they don’t comply with eBay they can get their account closed. One other disadvantage they will be facing is the seller service metric.

    Even is some sellers can achieve 5 days bang on delivering they will still fall behind service matric and end up paying more fees to eBay so this will give little extra competition boost for UK seller against the Chinese sellers. I think is fair.

    https://university.ebay.cn/newcms/university/87

  8. The 3 chinese sellers im following are still saying item location Manchester. London and Leeds.

    I have reported them before. Is there a better way to report them to Ebay. Those Chinese sellers destroyed my xmas sales with their lies

  9. I thought if the item arrives within 5 days they have nothing to worry about as the main metric when a buyer leaves Feedback…. says did the item arrive before x date…..Buyer answers yes or no.

    Am i missing something

  10. Thank god for this…. Hopefully it will reduce the issue where you search UK only to avoid all the Chinese spam listings…. Only to get several pages of Chinese spam listings. The clue for me is that 99p free delivery item that would need to go as a rm small parcel!!
    If only you could exclude certain countries instead of huge geographical areas!

  11. So how will eBay recoup all the lost revenue from all the suspended Chinese sellers? More fee hikes I suspect. This should never have been allowed to happen in the first place.

  12. Another problem faced by genuine UK sellers, is the fact that Chinese postage is heavily subsidised by somebody (RM, Chinese Government?)
    I purchased an item for £1.99 with free p+p, delivered from China. If I want to ship this same item 1 mile down the road from here, it would cost me £2.79. How can we compete with that?
    To rub salt in, the item was fake and faulty.

  13. It sounds good, but is it good? Proof will be in pudding. Jaded from previous Ebay announcements on policies to help us good/legitimate sellers. Nothing ever comes from it.

    What about all the tax dodgers, selling on Ebay masquerading as private sellers while selling brand new items? Or all the drop-shippers, who don’t have anything in stock, without clearly telling customers?

    If Ebay was serious about supporting legitimate sellers offering good service, then they would do something about those. But I suspect Ebay want the FVFs more…

    And as mentioned above, Chinese and Asian sellers can send tracked items significantly cheaper than any of us. The cheapest worldwide tracked service available to me is £7.15 for items below 100g. They’ll still come out cheaper even when sending/stocking from China.

RELATED POSTS..

eBay's fourth annual Recommerce Report

eBay’s fourth annual Recommerce Report

Wahaaj Shabbir - From sneakerhead to Head of Sneakers at eBay UK

Wahaaj Shabbir – From sneakerhead to Head of Sneakers at eBay UK

eBay UK returns as Love Island sponsor to promote pre-loved fashion

eBay UK returns as Love Island sponsor to promote pre-loved fashion

eBay Roadshow Belfast - 13th June

eBay Roadshow Belfast – 13th June

eBay's new resell button transforms recommerce experience

eBay’s new resell button transforms recommerce experience

ChannelX Guide...

Featured in this article from the ChannelX Guide – companies that can help you grow and manage your business.

Latest

Take a look through a selection of the latest articles on ChannelX

Register for Newsletter

Receive 5 newsletters per week

Gain access to all research

Be notified of upcoming events and webinars