Amazon have announced that they will pause account suspensions until the 15th of May. As of the 20th of March, they say that they stopped suspending accounts for high order defect rates but they’re now making it official. Although Amazon say that they already stopped suspending accounts in March, their official announcement will come as a relief for sellers who are seeing extended delivery times from carriers not to mention staffing issues and generally keeping their businesses running. (Worth noting that eBay officially announced that they would pause account suspensions back on the 19th of March and promised their accounts wouldn’t be harmed due to the Coronavirus).
Although Amazon have said that they will pause account suspensions until the 15th of May, they have also said that they will then review the situation suggesting that further extensions may be considered.
“Similar to how Amazon is working to get our fulfilment capabilities back to regular operations, we have heard from many of you who are also facing challenges in running your businesses. To protect your account and ensure these supply chain and fulfilment difficulties do not impact your Account Health, beginning 20 March, we stopped suspending selling accounts for high cancellation or high late shipment rates. Effective immediately, we are also stopping suspension of selling accounts for high order defect rates. These changes will stay in effect through 15 May. We will continue to evaluate the situation, and let you know if we will extend this further.
Making reliable promises for customers remains particularly important at this time, and so we appreciate everything you are doing to fulfil your orders successfully, and we encourage you to put your account on vacation if you are not able to do so.
If you have additional questions, please feel free to use our forums – our moderators and experienced sellers can help answer any of your questions.”
– Amazon
