Parcelforce Worldwide has made its Photo on Delivery feature available for all domestic services. Customers will now have visibility of photos captured at the point of delivery for items delivered to a recipient’s address, neighbour or nominated safe place.
The photos are now available for customers to access on the Parcelforce website, via the customer confirmation of delivery email and the customer dashboard via click through to tracking. A signature will also be displayed where a photo is not captured, for example for drop off at Parcelforce depots.
For recipients, this provides an improved customer experience with additional reassurance from seeing a photograph of the item delivered. For senders, having access to these photographs can help with denial of receipt claims and customer contact questioning the location of an order.
This makes a hell of a lot of sense, both because it’s the accepted norm these days and, perhaps more importantly, because IDS, the parent company have stated that they will be rolling Parcelforce services in with Royal Mail services to take advantage of economies of scale. It would be bizarre for a driver to drop a Royal Mail and a Parcelforce parcel off at the same time and take a photo of one but not the other.
At Parcelforce, we are on a journey to enhance our products and services that we offer for both sending and receiving customers. By providing a photo on delivery, it ensures customers have an enhanced delivery experience and as a sender, reassurance that items have been delivered.– Aaron Barnes, Managing Director, Parcelforce Worldwide