eBay feedback changes to increase Trust & Relevancy

Category: eBay News
eBay feedback changes to increase Trust & Relevancy

Over the past few years, there has been a ton of news about fake reviews and feedback, notably on sites other than eBay, who have however been working in the background to add trust and relevancy to improve the feedback experience for buyers on eBay. You’ll now see changes to eBay feedback in order to give potential buyers better insight into your products.

eBay Feedback changes

  • eBay recently updated the default sort to highlight the most relevant feedback for your potential buyers.
  • eBay have also started rolling out images on feedback to select sellers who have listings with multiple quantities.

Starting this month, sellers will be able to preview feedback images on their own sold items. At this time, other eBay buyers and sellers will not be able to view images in your feedback. Existing policies related to feedback and feedback removal will also apply to images. Once this rollout is complete, eBay will be expanding image feedback visibility to buyers.

With these updates, your potential buyers will see your most engaged buyers’ feedback and be more confident about their purchasing decisions. Richer text and images in feedback may add credibility and drive sales by instilling additional confidence for interested buyers as they shop. To date, eBay have already collected almost a million images and the vast majority are associated with positive feedback and showcase the great products and positive experiences buyers have with eBay sellers.

These updates will serve to add credibility to reviews and increase buyer confidence, while also elevating your feedback scores and helping to drive conversion.

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