Manhattan Fulfilment Experience Insights & Point of Sale updates

Category: Operations
Manhattan Fulfilment Experience Insights & Point of Sale updates

Manhattan Associates have announced two new updates – a Fulfilment Experience Insights dashboard and Manhattan Active Point of Sale.

Fulfilment Experience Insights dashboard

Manhattan have launched their Fulfilment Experience Insights dashboard to give retailers a real-time assessment of how their omnichannel fulfilment performance stacks up against the industry. Fulfilment Experience Insights provides continuous benchmarking of fulfilment performance, proactively informing retailers how they compare against a large pool of peers and competitors. This realtime ‘actuals versus actuals’ comparison avoids the inherent latency of most benchmarking tools.

Included in Manhattan Active® Omni, this new capability gives retailers a single view of digital order fulfilment KPIs like store pickup conversion, shorts and abandonment, time to fulfil and more. Retailers can evaluate, measure and adjust their supply chain execution strategies using aggregated and anonymised data from the Manhattan Active cloud ecosystem. This unique analytical tool, which includes the ability to quickly pivot between various timeframes, provides detailed insight into the experience a retailer is delivering for their customers.

Introducing cutting-edge innovation like the Fulfilment Experience Insights Dashboard is one of the reasons Manhattan continues to be ranked the only leader in omnichannel order management. For the first time ever, retail operations teams can see exactly how they are performing against the rest of the industry. This is a complete game changer, because they now have a starting point to begin creating more efficiency and improving fulfilment performance for their customers.

– Amy Tennent, senior director of Product Management, Manhattan

Manhattan Active Point of Sale

Manhattan have also announced significant enhancements to their Manhattan Active® Point of Sale (POS) application designed to meet the dynamic needs of modern store associates. The refreshed store app includes embedded clienteling capabilities to convert sales and enhance service, ultra-fast checkout, and the ability to work offline without requiring an in-store server. 

Part of the industry leading Manhattan Active Omni suite of unified commerce solutions, Manhattan’s new store app seamlessly blends the four critical elements of Customer, Catalog, Cart, and Fulfilment to empower store associates to maximise sales and service.

In a retail environment that places a premium on serving the customer as gracefully and efficiently as possible, having a point of sale that maximises omnichannel selling and service while rolling with the punches of the store network is quickly becoming table stakes. Manhattan Active Point of Sale’s omnichannel customer view and advanced engagement tools allow associates to personalise interactions and craft memorable shopping experiences.

These latest enhancements serve to underline our commitment to innovation and the people-first design process that underpins and differentiates our solutions and approach. Many of these functional and technical enhancements were designed in close collaboration with our Manhattan Active Point of Sale customer community, some of retail’s most forward-thinking omnichannel sellers.

– Robby Dewling, director, Product Management, Manhattan Associates

The Manhattan Active store app runs on Windows, iOS and Android and offers full app extensibility, allowing retailers to personalise the layout and experience for their brand


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