eBay’s Mark Monte-Colombo on the Refurbished Tech opportunity

Category: Brands

Today we spoke to Mark Monte-Colombo, Head of Refurb, Electronics & Media at eBay, to discuss the increased demand for refurbished tech, reducing e-waste, and eBay’s role in supporting a circular economy.

eBay have for 30 years been known for great prices and in part that has always included used and refurbished goods, but today the Refurbished on eBay programme and in particular the ‘Certified – Refurbished’ designator gives a guarantee of quality and service from sellers.

If you want to sell under the Refurbished on eBay programme, which allows pre-qualified eBay sellers exclusive use of up to 4 item conditions (Certified – Refurbished, Excellent – Refurbished, Very Good – Refurbished, and Good – Refurbished), you need to apply, qualify and meet a list of requirements both of which you will find on the Refurbished on eBay programme page.

In this video you will find:

  • 00:00 What’s driving change in consumer behaviour and increased appetite for refurbished tech?
  • 02:25 The variety of categories for refurbished goods on eBay
  • 04:22 The difference between ‘used’ and ‘refurbished’ and quality consumers can expect
  • 06:44 The Refurbished programme on eBay and quality signals to buyers
  • 08:13 What seller checks do eBay make for qualification for eBay Refurbished Programme?
  • 10:11 Examples of quality refurbished retailers succeeding on eBay
  • 12:06 How does a retailer qualify for the eBay Certified- Refurbished programme?

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