For electronic items purchased on Amazon from 25th of March 2024, there will be a shortened Returns window reduced from 30 to 14 days, starting from the day of the delivery of the product. We’ve seen the notification for Amazon Italy, but it’s likely to be reflected across EU country sites.
The shortened returns window will apply in the following categories:
- Camera
- Electronics
- Office Products
- PC, Wireless
- Video Games
- Music
- Video/DVD
- Amazon Devices and Amazon Renewed products will be excluded
To ensure a consistent experience for customers, this change will apply to all eligible categories sold on Amazon, regardless of the channel. The new return window will be displayed automatically in the detail page of each product.
To ensure a smooth transition for customers, between March 25, 2024, and April 25, 2024, they will still be able to request a return through the online return center with a 30-day return window. These return requests will be considered within the scope of Amazon’s return and refund policy and must be authorised and refunded accordingly. From the 24th of April 2024, customers will no longer be able to request a return after 14 days from the day of delivery.
For seller-fulfilled items, the return window that you decide to offer must match or exceed Amazon’s return and refund policies. This means that the return window must be of at least 14 days from the day of delivery of the product. If you want to offer a return window that is longer than 14 days to provide an enhanced experience to your customers, you can update your Returns and Refunds policies in Seller Central. If you decide to allow returns after 14 days, customers will reach out to you directly to benefit from those enhanced policies.
