eBay continue to promote USPS and UPS to UK sellers even though the services aren’t available in the UK. Their latest blunder is to add Postage Label information to payment confirmation emails with the statement that “You can easily print postage or a label for US Postal Service and UPS.” Sadly there is no mention of services that are actually available in the UK such as Royal Mail and ParcelForce.
Whilst it’s understandable that the new Postage Label is an additional source of revenue for eBay and PayPal the way it’s been implemented has upset many sellers as it interferes with their workflow. This could simply be solved if eBay added an option to disable Postage Labels on an account by account basis as PayPal have done. Adding insult to injury by not anglicising mail and courier services in emails is just sloppy and there really is no excuse.
We’ve noticed that since last week, when TameBay reported that help pages carried similar USPS an UPS information on their help page at https://pages.ebay.co.uk/help/sell/printing-invoice.html, that eBay have put a redirect to the new eBay UK Postage Centre. Hopefully when eBay read this they’ll sort out email communications too.
