There’s some good news for any seller who has been frustrated with eCheques today. PayPal have at last updated their communications to buyers and give a more realistic seven to nine working days expectation for them to clear.
Your eBay Payment Has Been Initiated
Your eCheque payment will remain ‘Uncleared’ until the funds clear from you account, which usually takes 7-9 working days. If you are purchasing an item to be shipped, your seller may not ship the item until the funds have cleared.
Previously this read “3-4 working days” setting unrealistic expectations for buyers, leaving sellers to convey the bad news they were unlikely to receive their goods for a couple of weeks.
I still think taking over a week to clear a payment (normally about 10-12 days including weekends) is far too long in today’s electronic world. I’d like to see PayPal reduce the clearance time in the near future. In the mean time telling buyers just how long it will take their payment to clear is an improvement.
The email that goes to sellers has been updated too and is more clearly titled “PayPal payment not completed yet”. Strangely it finishes with “For any further questions please contact Customer Support from Monday to Friday between 8.30 am and 7 pm by dialing 0180 500 66 27 (14 cents/min. using Deutsche Telekom).” Being based in the UK I’m not likely to phone a German PayPal number but I’m sure they’ll amend it to a UK number soon.