Open thread: what do you want?

16 Responses

1. My accountant would like an invoice that isn’t 486 pages long, he was over the moon when I left eBay last year, he is less than impressed after brunch last friday that I am going back. 😉

2. Fees down of course – what else matters? 😛

3. Assurance that all sellers with “I am not responsible” text anywhere in a listing are made to read the DSR’s and to change listings accordingly.

   Assurance that everyone is registered for the appropriate taxation (after all, even those who say they don’t do it for profit have to prove they don’t do it for profit).

   Fees? If ebay sort that lot out fees won’t matter as much because if you get rid of the undercutters, tax dodgers and unlawful sellers fees will become better value through more and higher value sales.

4. Business as usual Please,
   I have no complaints or problems that really matter
   ebay give me the buyers ,thats all I need

   its upto me after that

5. Fees down in such a way that the site isn’t flooded with tat would be nice.

6. a)total fees to be down not just listing but FVF as well

   b)introduction of Customer Service agents who actually read the emails they receive would be really helpful…. 😯

7. Define “tat” please. 😀

8. “tat”: stuff that never sells but keeps getting relisted because it’s practically free to do so.

9. like ? just interested, I thought tat like ebooks etc was kept in its own little corner out of the way.

10. Tat like ebooks is, Whirly – I meant tat like badly-priced, badly-listed tat that could be listed on an off-chance that a drunk buyer might buy it. In other words, I want them to keep some kind of listing fee because as Richard Ambrose famously put it, listing fees are your disincentive to list rubbish.

11. even ebays customer service is not a problem for us, we know we need to fight our way thru the first line of defence
    after that its quite good

12. eBay’s CS isn’t a problem often for me because I expect them to be bad. However, I think it’s a problem for *them*: e.g. I recently reported a seller whose eBay Shop front was basically one big advert for their website. It must have been costing them a lot in lost fees. Support’s response was to tell me that I mustn’t use the PS Support email to report such things, but go through the webform. The webform doesn’t have a facility for reporting anything other than listing numbers. So I won’t bother reporting such things again. So they’ll lose even more revenue. No skin off my nose though 😆

    (I haven’t yet had a response to my question of where on the webform they want me to report it…)

13. I understand. Ta.

14. So how do you watch the webcast or has that not been announced?

15. Trying to find out as we speak, Whirly…

16. Well eBay CS is a nightmare for me on my personal account.
    The only way I can even get a vaguely sensible answer is to sneakily ring them with my PS account details when the boss isn’t around – I pity those who do not have this facility. And even the PS Support Team indulge in practices both unhelpful & illegal because UK law does not tie in with policies laid out in San Jose.