Toolhaus adds "false positives" to feedback search

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Responding to last week’s announcement about feedback changes, I’ve seen a number of sellers say that they will leave “false positive” feedback for buyers they would previously have left negs for: that is, a positive score because that’s all they can do, but with the word NEGATIVE prominently featuring in the actual comment. Though this will add to the positive score of bad bidders, it will, they believe, still warn other sellers about the problems they’ve encountered.

The problem is, of course, that in a mass of positives, there’s no way to tell which are the real positives and which the disguised complaints. Feedback analysers Toolhaus have come to the rescue, with a new tool which seperates these feedbacks from the rest. An extra tick box on their negs tool will search for positive comments containing the words “negative” or “neg”: Toolhaus say they’ll evolve the tool based on feedback from users, so if you like it, do talk to them.

Personally I’ll be sticking with my granny’s advice, and if I have nothing good to say, I’ll say nothing at all.

10 Responses

  1. I find it kinda sad that sellers are so desperate to leave poor feedback for buyers. 😥

    At the end of the day it’s just feedback and it’s certainly not going to warn me of anything, I never check buyers feedback before they bid so how it’s going to warn me I really don’t know.

  2. The saddest bit of all is that I’m convinced that even the most awkward of customers actually want to have a good experience on eBay. I’ve never come accross one that wanted to be a pain in the arse. That might be the perception the seller has of them, but in the buyers eyes they just want everything to go right (or what’s right in their eyes).

    Also even sadder, some of the most awkward of buyers are mainly being awkward due to experience with previous sellers and now feel they have to be awkward to make sure they don’t get disappointed again 😥

  3. When I get a buyer saying stuff hasnt arrived, the first place I look is at their feedback. Anything said there of course does not change my obligations.

  4. Hey Biggles! That’s the first place I look too 😀

    The reason I look at the buyers feedback is that I leave feedback on the day of despatch – Checking their feedback tells me which dates courier despatches or Royal Mail Signed For slips I need to check to get the tracking number.

  5. bottom line for me, I use ebay to sell , I dont need or want revenge or justice ,I want money

    if buyers get a good deal ,feel good
    , feel secure. thays good for me

    though if the buggers are unreasonable and uneducated and bugger up my ability to sell on ebay, by ignorance and stupidity , I expect ebay to support me , not help buyers to bend me over

  6. Well said, North. They pay their money: I send their stuff. That’s all the “mutual accountability” I need. Feedback might make my buyers feel more secure, so all well and good, but eBay (and its clones) was about the only place anywhere where businesses could insult their customers in public, and that had to stop.

  7. no chance of me ever leaving a false negative regardless of the situation, its pathetic

  8. “Personally I’ll be sticking with my granny’s advice, and if I have nothing good to say, I’ll say nothing at all.”

    wise granny, Sue.

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