Replying to 'Message from buyer' on SMP invoices

No primary category set

Last week messages from buyers entered at checkout started to appear in SMP as highlighted notes. Now you have the ability to quickly respond with a note which is added to the SMP invoice.

When you click into the SMP Sales record to read the note beneath it is a free type text box where you can enter a message of up to 600 characters which will then appear on the individual buyers invoice above any standard messages you’ve added.


Just below the message box is an email link – if you need to contact the buyer more urgently than via the invoice enclosed with their parcel don’t rely on adding a note which they won’t see before receipt. Notes to buyers are however great for those times you want to highlight any extra service you’ve given.

RELATED POSTS..

How new Attentive AI Journeys and AI Pro is delivering 117% more purchases

How new Attentive AI Journeys and AI Pro is delivering 117% more purchases

Repeat-Buyers-flagged-in-eBay-orders

Repeat Buyers flagged in eBay orders

Rostov-on-don,/,Russia,-,March,26,2020:,Ebay,Logo,On

Start listing on eBay as 1st step to a new business

Amazon-Communication-Guidelines-becomes-new-programme-policy

Amazon Communication Guidelines becomes new programme policy

The Dos and Don’ts for crafting great Auto-Responders

ChannelX Guide...

Featured in this article from the ChannelX Guide – companies that can help you grow and manage your business.

Latest

Take a look through a selection of the latest articles on ChannelX

Register for Newsletter

Receive 5 newsletters per week

Gain access to all research

Be notified of upcoming events and webinars