Replying to 'Message from buyer' on SMP invoices

CATEGORY: eBay News

Last week messages from buyers entered at checkout started to appear in SMP as highlighted notes. Now you have the ability to quickly respond with a note which is added to the SMP invoice.

When you click into the SMP Sales record to read the note beneath it is a free type text box where you can enter a message of up to 600 characters which will then appear on the individual buyers invoice above any standard messages you’ve added.


Just below the message box is an email link – if you need to contact the buyer more urgently than via the invoice enclosed with their parcel don’t rely on adding a note which they won’t see before receipt. Notes to buyers are however great for those times you want to highlight any extra service you’ve given.

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