eBay have announced a new expansion of their European customer support operations in Dublin which will become a European Center of Excellence. eBay are continuing their approach in other parts of the business to streamline operations by consolidating customer support to improve service to both buyers and sellers.
The current change should affect support for eBay users in the UK or Ireland as they’re already run from Dublin, but it should mean in the future better support for sellers who sell cross border into Europe or list directly on European sites.
eBay’s existing customer service center in Germany will be remain, but will only provide support to German language eBay users. This is almost certain to result in job losses in Germany although currently it’s not known how many. However it will involve the creation of new roles in Dublin.
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