eBay reorg support with EU Center of Excellence

No primary category set

eBay have announced a new expansion of their European customer support operations in Dublin which will become a European Center of Excellence. eBay are continuing their approach in other parts of the business to streamline operations by consolidating customer support to improve service to both buyers and sellers.

The current change should affect support for eBay users in the UK or Ireland as they’re already run from Dublin, but it should mean in the future better support for sellers who sell cross border into Europe or list directly on European sites.

eBay’s existing customer service center in Germany will be remain, but will only provide support to German language eBay users. This is almost certain to result in job losses in Germany although currently it’s not known how many. However it will involve the creation of new roles in Dublin.

6 Responses



Aircall and eDesk combine phone & online support


Coach and support business sellers to earn with eBay & Limitless


Royal Mail telephone support temporarily augmented with chat


Amazon customer phone number anonymisation


eBay Find Contact Information feature deprecated

ChannelX Guide...

Featured in this article from the ChannelX Guide – companies that can help you grow and manage your business.


Take a look through a selection of the latest articles on ChannelX

Register for Newsletter

Receive 5 newsletters per week

Gain access to all research

Be notified of upcoming events and webinars