[Updated] Problems with eBay search and Stores access

No primary category set

If you’re having a problem getting into eBay UK tonight, you’re not alone. eBay has announced that it is working to resolve issues with a delay in search being displayed. It’s not so much slowness as stopped here; any search I run gets me no results, but the message:

We were unable to run the search you entered. Please try again in a few minutes.

eBay.com’s announcement has a few more details together with a workaround:

if you use the Advanced Search option at the top of the page, and type in your search query and click the title and description box and then run the search, the results for the title and description search will be returned. Likewise, if you receive a 0 results page for title search and choose the title and description box and re-run the search, you’ll see the appropriate results.

There were also problems accessing eBay Shops for a short time this morning; it seems from an announcement on eBay.com that these may be ongoing too.

Update: According to this thread on the US PS board (you’ll need a PS sign-in), eBay “is admitting on its customer service line that it will need to give refunds to sellers” for invisibility due to this outage.

I’ll keep this updated as and when more info comes in.

Update Sunday 14.00

Post on eBay Ink, including statement from Lorrie Norrington:

Our immediate priority is to resolve this issue. Once that is achieved, rest assured that we will assess the economic impact of this issue and will be compensating sellers appropriately. In the meantime, we will be issuing full fee credits for affected listings.

As for the actual fix, everything seems okay here now lots of things are back but item specifics drill-down in search has disappeared over many categories. How about where you are?

Update Sunday night

eBay UK announcement says

we will assess the economic impact of the problem and will compensate sellers appropriately. The mechanism and process for issuing full fee credits for affected listings will be announced over the course of the next few days.

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