A number of people are reporting problems with vouchers they’ve received for use on eBay UK. Vouchers have been sent out specifically for use with certain sellers (Zavvi for at least one) or use in specific categories: these appear to all be offering 10% off. The voucher box telling buyers they can use their voucher with this listing, however, is appearing on ALL the listings the buyer looks at, leading several buyers to purchase and then attempt to use their voucher, only to find that it’s ineligible for the item they’ve just bought.
eBay UK’s community manager has but in the meantime, sellers should be aware that disgruntled buyers might just be trying to claim 10% off their purchases.
photo credit: jenny downing
5 Responses
Already had one person ask what the 10% voucher code is 🙁
Thank god a instant payments only!
Hi this a bit off topic though i have often wondered if i can offer voucher discounts with ebay or paypal ie via a code.
We already auto set combined and free shipping and if someone over pays we use the shipping discount on the ebay invoice which will only discount the postage costs that i can see on ebay which we use, so that wouldnt be suitable we also offer free gift stating what the gift is as per ebay rules. (gosh i hope we state clearly what the GWP is)
Though i would love to offer 3 for 2 and similar offers though ebay make this so complex and people do not want hassle.
Though wondered if via paypal i set up vouchers and if there would much point in me doing so we are small business and ebay this is our main income. You guys on Tamebay seem so knowledgable when receive my daily email i thought you would perfect to ask
Sorry if this is a silly Question
Amfm
Hi Amfm
We do 3 for 2 sometimes and have never had problems with them provided we do the following:
If it’s for a single item
1; State clearly at the top of the listing Buy 2 (or 4 or 6) the free ones will be sent automatically.
2: Make the item immediate purchase inly (otherwise we find buyers do buy 3)
if it’s for different items – it’s much more hassle and I must admit although they drove sales we stopped doing them as we got too big (and stock control got too complex) – but in the beginning we just did it via a payapl message with the two they’d bought.
Don’t know if it helps …