The seller estimates that they’ve spent around £10,000 in 300 transactions in the last 12 months and claiming some missing in transit, damaged on arrival or shortages which led to them opening 7 resolution cases on eBay. eBay emailed the buyer explaining this warning of possible account limitations if this behaviour continues.
The email received from eBay
To keep eBay a fair and safe marketplace for all members, we routinely review buying and selling activity. In reviewing your account, we found:
— An unusually high rate of claims and a pattern of filing claims on higher value items with evidence of intent to keep the item.
Because of this behavior, we’ve removed from related seller profiles any neutral or negative Feedback, and any low detailed seller ratings left by you within the past year. Please be aware that if this activity continues, you may be subject to a range of other actions, including limitations on your buying and selling privileges, and suspension of your account.
If you have a problem with a transaction, we encourage you to contact the seller first to work out a solution.”
The seller claims that it’s a relatively low number of problems out of the total number and value of transactions, but as other PowerSellers point out if it was 7 cases out of 300 selling transactions it’s likely that the seller account would have been limited.
What the buyer in question didn’t reveal isn’t how many cases they opened, but the number of negative and neutral feedback they’ve left or how often they’ve dinged seller with low DSRs when leaving feedback. I imagine if they’ve opened 7 resolutions against sellers it’s possible that they have left even more less than glowing feedback in total.
Sellers on the thread on the PowerSeller board are largely supportive of eBay’s actions, whilst expressing sympathy in this particular case. It’s welcome news that eBay are actively monitoring feedback, whether it be by manually reviewing upon receipt of a complaint from the feedback recipient or from automated monitoring.
When questioned the buyer also revealed that they have on 3 occasions requested a partial refund as an alternative to returning an entire order. They explained this is mainly for short shipments.
We’re with the majority of sellers in approving of eBay’s actions. It’s good to see them protecting sellers against serial leavers of poor feedback.
We’re well aware that some types of product are more prone to problems than others. In the past I’ve purchased power cables on eBay, but due to the number of low quality cheap imports (definitely not CE standard) cables I received I simply stopped buying them on eBay. I like eBay, if I could I’d buy everything on eBay just because it’s easy and I have eBay and PayPal accounts. I’ve purchased everything from £1 items right up to motors costing thousands of pounds on eBay, however there are however a few rare types products that it may be best to source elsewhere.
It’s worth remembering that for every buyer there’s also a seller and some of us are both. I buy and I sell and embarrassingly, despite my best efforts to give what I think is superb service, I have to say some of the sellers I’ve purchased from give much better service than me. Just as some sellers are better than others, some buyers are better than others.
We love to know what you think of eBay removing feedback left for sellers. Do you have a high incidence of disappointing buyer experiences on eBay, or are you like me and are in the main ecstatic (or at least satisfied) with your last few eBay purchases?
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