eBay are at last mandating that sellers obey the law and so are introducing a standard returns policy for all business sellers on eBay UK. All sellers will have to:
- Accept returns for a minimum 14 days after the buyer receives the goods
- State who pays return costs
- Accept returns for ANY reason
- No restocking fees
From September sellers will also have to use the two new returns fields to specify the returns period and whether the buyer or the seller pays the return carriage costs.
Managed Returns to make it easy
It basically enables you to manage all returns from My eBay and at the same time gives eBay the ability to protect sellers from buyer abuse as all returns information is fully recorded within the process.
eBay say that by offering a simple clear returns process and policies sellers have seen up to 9% in additional sales. We already have the new fields to specify the returns period and who pays for return shipping, but the new Managed Returns process goes a step further.
There should be less communications with buyers as the Managed Returns process is almost automated for sellers – the buyer prints out the returns shipping label and the seller is notified when the item is on it’s way and reminded when they should have received it.
As a bonus you’ll also get automatic final value fee refunds and there are no relist fees if you use the new process. Of course few of us are worried about relist fees if we’re using Fixed Price multi-quantity listings, but with the new lower insertion fees it’s possible we’ll see more business sellers using auctions in which case free relists are welcome.
In order to use the new returns process items must be sub-10kg, dimensions under 60x50x50cm and PayPal must be used.
Here’s a video of how Managed Returns works on eBay.com (When watching bear in mind that in the UK things like restocking fees are NOT allowed)