Linn Systems have announce that their Technical Support team are now available to assist customers 24 hours a day, Monday to Friday. Previously Linnworks were able to offer customers help 9am-5pm, which was extended to 9am-9pm. They also continue to have appropriate coverage over the weekends to ensure that any major issues will be quickly and appropriately taken care of, keeping their subscribers online and working.
This is possible as a result of the Linnworks team growing once more. It isn’t that long ago they were happy to announce that the team had passed 40 members, but now they have reached the next milestone, the magic half century.
Linn Systems now has 50 employees! All of the teams (Sales, Customer Support, Development, Tamebay Ecommerce Cup football team) have grown as necessary, to ensure they can keep offering the same great service and product to their subscribers. They continue to improve and grow their product’s capabilities, and the support they offer, to make it better for existing customers and those who still haven’t tried it.
All Linnworks support staff start by learning to use and troubleshoot the system over their initial period before being rated to work with customers. No call centre staff for Linnworks customers!
All of this means that Linnworks customers across the world are now able to contact a member of the support team throughout the working week, whether it be through the support ticket system, LiveChat or the telephone, and can be assured that Linn Systems are still focussed on keeping businesses that use Linnworks ahead of the crowd.
Brilliant news for Linnworks customers – I don’t know too many providers in the ecommerce ecosphere who offer 24 hour support and yet ecommerce is a 24 hour a day business!
9 Responses
Horray!!! 3 years of hard work to enable us to do 24 hour support. We also have a dedicated infrastructure, server and security administrators in 24hour rotation.
Serious stuff!
Congratulations. Although not a customer I have to say that you are a very likable company, which in my book is a great asset.
Is the product that bad that it needs 24-hour support?
If you have ever used their support, you would know it would be 24 hours of useless nonsense from difficult to understand non-English staff.
I don’t know who wrote the article but it certainly seems like you are dealing with an outsourced eastern European call centre, from experience I suspect they are not actual employees of Linnworks but I may just be being cynical but it reminds me of trying to order a dell computer over the phone.
When will companies stop off shoring support!! If they want our business, then have support here.
It makes sense for an international product/service.