Up until now there have been complaints from sellers that on eBay mobile it was too easy to click the wrong button and leave negative or neutral feedback by mistake. eBay have put steps in place to stop this happening.
Firstly when a buyer goes to leave feedback the Positive radio button is automatically highlighted as default. Buyers will have to manually change this to leave negative or neutral feedback.
If a buyer does change to try and leave a negative or neutral feedback a message has been added which pops up asking them if they’re sure that this is what they want to do. I have to say from a seller’s perspective I’m mightily impressed by the wording which reads:
“Before you leave this Feedback, please contact the seller to see if anything else can be done to make your experience positive. Sellers want you to be happy – and so do we.”
This is a very strong indicator to buyers that eBay would like them to give us sellers an opportunity to work things out and make it right for the buyer. Inevitably things go wrong and for years sellers have been begging eBay to encourage buyers to communication before leaving trigger happy feedback. It looks like they’ve listened. Great news!