Up until now there have been complaints from sellers that on eBay mobile it was too easy to click the wrong button and leave negative or neutral feedback by mistake. eBay have put steps in place to stop this happening.
Firstly when a buyer goes to leave feedback the Positive radio button is automatically highlighted as default. Buyers will have to manually change this to leave negative or neutral feedback.
If a buyer does change to try and leave a negative or neutral feedback a message has been added which pops up asking them if they’re sure that this is what they want to do. I have to say from a seller’s perspective I’m mightily impressed by the wording which reads:
“Before you leave this Feedback, please contact the seller to see if anything else can be done to make your experience positive. Sellers want you to be happy – and so do we.”
This is a very strong indicator to buyers that eBay would like them to give us sellers an opportunity to work things out and make it right for the buyer. Inevitably things go wrong and for years sellers have been begging eBay to encourage buyers to communication before leaving trigger happy feedback. It looks like they’ve listened. Great news!
11 Responses
aaaaaaaaaaaaahhhhh….but its all pointless if a defect has already been triggered.
generally
No point in dealing with the customer if a defect is created , just move on too the next sale .(because that’s the only way to counter act a defect)
new system – defect created end of transaction
old system – neg/neutral left end of transaction
Its all a bit late if you ask me lol
why is it were expected to be grateful when ebay do what is right and just
@northumbrian
Your a bit grumpy this morning lol
I am of to do some work, ebay need the money…golden handshakes and all that lol
This still does not address that problem, that SOME cell phones display the DSR stars in reverse order (5 to 1) AND that the stars are NOT labeled.
Ebay can tell if a Feedback is left on a cell phone. There are internal markers, which customer support reps and eBay employees can see in the transaction file.
If a Buyer leaves glowing feedback and all 1’s in the DSRs this should trigger an alarm in eBay, that something is amiss. It should be very simple to PREVENT or fix the problelm.
Yet presently a Seller must run the Item Number Reports in the Seller Dashboard, to determine that a Buyer has left low DSR’s. Then they might have to spend hours on the phone trying to convince a bored CR rep to check the internal markers, and consider whether or not the bad DSR scores might have been left in error.
And then it is a crap shoot as to whether you can convince the CS rep to do anything about the problem.