International Returns are a problem for all sellers. It’s easy to get a courier contract to ship to multiple international locations. What’s not easy is to get similar pricing for one off returns from a multitude of countries.
This is a problem that’s starting to affect all sellers. Firstly consumers oversees will often just go to their local Post Office to send a parcel incurring a hefty cost and secondly sites like Amazon are starting to insist that sellers pay the return costs unless they have an returns address in each country they sell to.
To solve this problem InterCultural Elements have launched a solution to help. We asked Scott Galvao, Managing Director of InterCultural Elements to tell us more about how they can assist with International Returns and also handle all the customer service communications in your consumers native languages:
InterCultural Elements Global Returns
With a name like InterCultural Elements (ICE), we naturally get many questions about how we help sellers expand sales worldwide, but never before has a single inquiry been asked more frequently than: How do we deal with international returns?
This problem has become more acute with Amazon’s new seller requirement to provide a local returns address in each country you sell in. Unfortunately, standard solutions are costly and time-consuming. A seller can 1) pay for returns, 2) find separate return solutions for each country or 3) do nothing and get suspended.
Luckily, none of these need to happen to you. InterCultural Elements’ ICE Global Returns solves the problem conveniently and affordably. It’s simple:
And to ensure you provide the same high quality customer service you do your domestic buyers, ICE Global Returns can work hand-in-hand with our in-house, multilingual Customer Service to ensure native speaking staff tend to your growing foreign sales.
InterCultural Elements is your one-stop solution for international returns and customer service. Contact us today for your complete Global Returns solution!