We know that many eBay sellers have been irate that the Listing Frame has been missing from their listings. This issue has been going on for some time, but it may now be fixed. Tamebay reader Chris contacted us to tell us that although the listing frame was still absent from his listings, a call to customer support got the issue fixed, at least for him.
When Chris called UK Customer Support he was told that there was a “manual tweak” needed by eBay which only took about a minute. After that the Listing Frame was back. He was advised that there is a “note” in the Customer Support Technical Reports telling the CS Rep how to do it.
Do you have your listing frame back already? If so please do let us know in comments below. Also we don’t really want to inundate eBay customer support with call if it proves that they can’t fix the listing frame issue for everyone, so would really appreciate it if you do call add a comment to let us know if your listing frame is restored.
However Chris added “I hope this will make everybody happy”, and so do Dan and I!
17/4/15 Edited to add:
eBay have told us “We understand any problem with eBay is frustrating, and are working hard to resolve this issue completely. Although Listing Frame has been partially restored, some members may still not be able to see their shop categories in their listings due to a slight delay in refreshing accounts. We are working to fully restore service for all members however if sellers are still experiencing an issue this can be quickly fixed by contacting eBay Customer Support. The full restoration of the Listing Frame for all members should take place in the near future, and we appreciate sellers’ patience in the meantime.”