We know that many eBay sellers have been irate that the Listing Frame has been missing from their listings. This issue has been going on for some time, but it may now be fixed. Tamebay reader Chris contacted us to tell us that although the listing frame was still absent from his listings, a call to customer support got the issue fixed, at least for him.
When Chris called UK Customer Support he was told that there was a “manual tweak” needed by eBay which only took about a minute. After that the Listing Frame was back. He was advised that there is a “note” in the Customer Support Technical Reports telling the CS Rep how to do it.
Do you have your listing frame back already? If so please do let us know in comments below. Also we don’t really want to inundate eBay customer support with call if it proves that they can’t fix the listing frame issue for everyone, so would really appreciate it if you do call add a comment to let us know if your listing frame is restored.
However Chris added “I hope this will make everybody happy”, and so do Dan and I!
17/4/15 Edited to add:
eBay have told us “We understand any problem with eBay is frustrating, and are working hard to resolve this issue completely. Although Listing Frame has been partially restored, some members may still not be able to see their shop categories in their listings due to a slight delay in refreshing accounts. We are working to fully restore service for all members however if sellers are still experiencing an issue this can be quickly fixed by contacting eBay Customer Support. The full restoration of the Listing Frame for all members should take place in the near future, and we appreciate sellers’ patience in the meantime.”
19 Responses
A quick(ish) online chat has our store cats back up again YEAHHHHHHH!
Nice one Simon. So it sounds like everyone should be putting in a request
But blimey it would be better if eBay just made the restoration happen automagically.
dw
By request on the PSB The eBay Community Manager has been personally restoring individual accounts since 1st April.
Log in required:
https://community.ebay.co.uk/t5/Powerseller-Board/My-left-Hand-navigation-bar-has-reappeared/td-p/4198979/jump-to/first-unread-message
There is something about both the initial disappearance and the subsequent method of restoration that doesn’t quite gel!
I took this advice and just asked on live help to have my listing frame back and it worked.
Thank-you.
I’m a bit baffled as you why we have to ask.
Hi
I am the person who had reported to Chris @ Tamebay that it is working after my call to Ebay yesterday.
It is a pity that it was not fixed automatically by Ebay but at least it seems to be getting better (after an almost 9 week wait)….
Now we need the Shopping Basket to work for listings on ebay.com where we pay for international visibility….
I want to ask Chris@tamebay if we can have a new Thread for the Shopping Basket (USA) Problem