You may have been affected by an eBay and PayPal glitch that occurred last Friday and seems to have been a problem for a number of users.
It has happened before: basically a buyer purchases and checkouts on eBay and then pays via PayPal but the payment doesn’t register in the seller’s PayPal account but does in My eBay.
As far as we can see now, the problem was resolved over the weekend with the payments appearing in PayPal and registering on PayPal. So even if you don’t notice anything, you may have been impacted. That said, we have no idea how big a problem this was or where the blame lies.
The bigger concern, however, was the advice being given to sellers who experienced the issue. eBay reps were telling sellers to cancel the order and get buyers to resubmit the purchase. Not only is that a terrible customer experience, but also (as it turned out) unnecessary. Thankfully it seems everything was sorted in the end, but we’re not sure how long it took.
With eBay required to ensure that the vast majority of marketplace payments be funnelled through PayPal for the next few years, it’s vital that eBay and PayPal have a strong working relationship. This could be a worrying example of how there is no longer a channel of communication between the two independent firms when there is a problem.
3 Responses
Have just logged in my paypal sold 2 items on sunday 1 paid & nothing showing in Recent Activity nothing for the last 90 days will show but have just found clicking on Classic Site button (lower left of screen) It all appears fine.
Hope this helps anyone.
tony.
Still randomly happening over 2 weeks later. Just had another this morning which is causing the usual headache with buyer (understandably too). The work around of using the classic site offers no help either.
Not exactly instilling confidence in the split; especially in the run up to xmas!
I am disappointed with PayPal as I cannot pay for goods that I need via eBay. It has said that l am unable to pay via my credit/debit card as it is already registered to an account. I haven’t had a PayPal account until today and it still won’t allow me to purchase the goods. I need the goods that lm trying to purchase & yet it won’t allow it! We are not all so fortunate to have two bank cards & they should still provide the option of paying by card if you don’t want an account with them other wise they are penalise as a customer. I never wanted an account with PayPal & now l certainly know why!