If you’re a Volo customer you may be having trouble connecting to their servers due to a a new temporary IP address.
Volo emailed their customers this morning saying “Due to a hardware issue yesterday, the clientdata.esellerpro.com server has a new temporary IP address“. (eSellerPro is of course the old name for Volo and still used for their software).
Volo went on to say “If you are connecting to clientdata.esellerpro.com and you had the preivous IP address whitelisted, you will need to update your whitelisting to include the new IP address. This will enable your feeds/exports/ftp to continue working as normal“.
If you don’t use IP whitelisting, then you won’t need to do anything. This is of course the worst weekend of the year for things to go wrong, but it’s likely most sellers won’t have been affected. However if you’ve been unable to update your Volo feeds over the weekend this would be the reason why…
Edited to add: Volo have shared more information here
3 Responses
Why on earth would they do this on arguably the busiest weekend of the year ! Are they aware that this would have caused problems and delayed orders being shipped at this busy time ? .. do they care, probably not. Thoughtless & inconsiderate, again.
Hi Peter.
We absolutely do care, and this is why we proactively notified the small number of customers who might have been affected. Unfortunately this issue was due to a hardware failure on the server handling FTP feeds, not our core technology which is hosted on a resilient platform with failover.
Our support team was ready for action all weekend to make sure things ran as smoothly as possible for our customers in, as you say, the busiest weekend of the year. It was something we couldn’t have predicted but we only saw a handful of support calls as a result of this outage, and these certainly didn’t stop our customers from selling…
Overall, our customers smashed it this year, growing a fantastic 22% compared to the Black Friday weekend last year.
Thanks,
Jonathan
Volo Commerce