Earlier we ran a story that asked whether you night be due a refund for lost or damaged stock that you hold with Amazon FBA (Fulfilment by Amazon). It was prompted by an email from a Tamebay reader who had managed to claim back several thousands of pounds. If you use FBA then there’s every chance that you’re due a bit back.
What was unclear in the post was the exact process you need to go through, what reports you need to run and how you actually make a claim to Amazon.
Thankfully Chris from Repricer Express has come up trumps and shared with us a step-by-step guide (including screen grabs) called How to Get an FBA Refund for Lost or Damaged Goods. Cheers Chris.
4 Responses
Those instructions for for Amazon.com.
Amazon UK doesn’t have a filter for “Reason Group”.
And the codes in the downloadable report aren’t very obvious. I wonder why that is? 🙂
Very convenient and sneaky by amazon don’t you think Andy lol.
I went through these codes Andy. Will be interesting to hear back from some of you on which letter code you were successful getting reimbursements for.
D=Destroyed
E= Damaged at FC
F= Inventory Found
H = Damaged Customer Return
K = Damaged – Item Defect.
M = Misplaced Inventory.
N = Transfer from another owner.
O = Transfer to another owner.
P = Unsellable Inventory.
Q = Damaged – Miscellaneous
X = Correct for inbound shipment reviewing discrepenices.
Had a reply this morning stating that you’d have to run the report by SKU with misplaced inventory, destroyed and inventory found and if there’s a discrepancy they’ll investigate. Claims can also only go back 18 months.
Hi
Andy, how do you run sport by SKU, I am UK seller.
Thanks