Earlier we ran a story that asked whether you night be due a refund for lost or damaged stock that you hold with Amazon FBA (Fulfilment by Amazon). It was prompted by an email from a Tamebay reader who had managed to claim back several thousands of pounds. If you use FBA then there’s every chance that you’re due a bit back.
What was unclear in the post was the exact process you need to go through, what reports you need to run and how you actually make a claim to Amazon.
Thankfully Chris from Repricer Express has come up trumps and shared with us a step-by-step guide (including screen grabs) called How to Get an FBA Refund for Lost or Damaged Goods. Cheers Chris.
4 Responses
Those instructions for for Amazon.com.
Amazon UK doesn’t have a filter for “Reason Group”.
And the codes in the downloadable report aren’t very obvious. I wonder why that is? 🙂
Had a reply this morning stating that you’d have to run the report by SKU with misplaced inventory, destroyed and inventory found and if there’s a discrepancy they’ll investigate. Claims can also only go back 18 months.