PrestaShop is the provider for more than 250k online shops across the world in 200 countries. XSellco Fusion is a Customer Relationship Management (CRM) service that makes it easier for ecommerce merchants to keep track of and satisfy online customers.
As XSellco say of the integration: “Fusion delivers amazing results by streamlining support, improving your feedback scores and reducing support costs. Fusion prioritizes customer contact based on urgency and highlights negative feedback as it comes in. With an array of time & cost-saving features, Fusion is the complete multichannel helpdesk tool.”
We’d love to hear from anyone who has started using the system and whether it has helped improve results.