eBay: We took your money but your order is pending

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I’ve just made a few purchases on eBay though the eBay shopping basket. As per normal I added the items to my basket and then made a single checkout payment (using the balance in my PayPal account) and expected the sellers to be paid and the items on eBay marked as paid.

In PayPal all six items (from five different sellers) are showing as payment completed. However on eBay the checkout page flipped to a “Although your payment was processed, the result is still pending. Please check your email or visit My eBay for the status of your order.” message. That’s a new one for me – has anyone else seen it?

eBay Pending Payment

Checking my eBay shows a note against every item as “Your payment is pending.”

I’m guessing it’ll all resolve itself in a few minutes or hours. I’m not that worried, but should you as sellers be worried?

Have the six items I’ve purchased and paid for been instantly marked as sold in your account. Has the stock been reserved for me. Has your multichannel management software noticed that your inventory has been depleted and updated other channels to reflect this?

If anyone knows the answers I’d love to know. I’m so accustomed to checking out on eBay and the items being instantly purchased and marked as paid that the message telling me that payment has been taken but the order not completed is just a little off putting.

6 Responses

  1. Check your Paypal account to make sure that the payment isn’t by eCheque. I had the same thing happen to me a few months back…didn’t do anything different to normal but for some reason Paypal decided to take the money from my bank account and not my Paypal funds.

  2. That could explain a few things, our cut off time is 1pm for orders to be dispatched the same day. We sometimes get people who order before that time but we don’t receive the order until after 1pm then receive complaints from the customer that it has not been dispatched as promised!

  3. If in a different currency, the seller has to “accept” the payment on Paypal.

  4. I have seen this issue with two of my purchases more than a few months ago, indeed one of the completed purchases in May is still showing “Your payment is pending” in my Purchase History . . so there is a gremlin out there that strikes for some reason. Both were within the UK.

    On both occasions quick payment had been made via PayPal and on both the records there showed payment went through as normal . . so is it an eBay error?

    Interestingly one of the purchases showing this I followed up at the time on the phone as the goods were needed quickly, so I expected to have to resolve an issue, but the seller replied there appeared nothing wrong and assumed it an eBay error . . on the basis of the PayPal records they sent the goods even though the eBay system was claiming payment hadn’t been made!

  5. I’ve just bought something on ebay and the same thing has happened to me, so the error is still not fixed.


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